Queue management and information kiosk
Take-A-Number (TAN) is an interactive, digital touchscreen device with a ticket printer for queue management. It provides data on wait times, fulfillment times, and offers digital in-store marketing at the point of decision. TAN’s sleek design takes up very little counter space. One in-store server (optionally this device itself) can receive the data from an unlimited number of TAN devices, all managed under the same software.
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Description
Product Specifications for METTLER TOLEDO Take-A-Number Kiosk
Improve Customer Experience
The ultimate achievement to enhance customer satisfaction is reducing wait times. TAN enables retailers to utilize actual in-store data to optimize resource planning and management. Capture wait times, fulfillment times, and traffic patterns to enhance the customer experience.
Simplify IT Processes
One in-store server manages an unlimited number of queues, all under the same software system with the added support of a web service interface – simplifying IT processes. TAN provides warnings to operators when wait times and/or queue lengths become too long.
Boost Profitability
The digital screen of TAN, located prominently at the service counter, captures attention while customers are waiting in line. It provides an excellent opportunity to increase sales through digital signage promotions. Content management is simple, and retailers can enhance promotions for weekly specials, overstock items, and more.
Enhance In-store Applications
Use the ticket kiosk for more than queue management. TAN can support many customer-facing applications, including a customer information station, frequent shopper interaction, remote self-checkout, a self-ordering station, and more. TAN can also leverage other customer facing web-based applications.
