The following is an excerpt from the METTLER TOLEDO whitepaper Why a Service Program Matters – Productivity, Profitability and More. While it contains information on some services available only through METTLER TOLEDO, it also provides a lot of valuable information relevant to any business that relies on weighing equipment.
Why is a Service Program Important?
A good service program will bring valuable benefits to weighing processes in chemical, discrete manufacturing, food and beverage, pharmaceutical, biotech, raw materials, and other manufacturing operations. A service program based on your application and process risk is the key to decreasing the total cost of ownership for your weighing equipment and improving your return on investment (ROI). It will help you to meet your production goals in three distinct areas.
- Reduces downtime
- Regulating maintenance budgets
- Extending the lifetime of your weighing equipment.
Is it Necessary to Partner with My Equipment Manufacturer?
In a word, yes. Most companies select the original equipment manufacturer (OEM) as the service provider for their weighing assets. These companies typically experience many benefits from using the manufacturer’s services. These include:
- Expert service engineers trained and equipped by the manufacturer
- Factory-designed service procedures
- Spare parts that meet manufacturer specifications and third-party approvals
- Fast turnaround times due to easy access and support
- When your process depends on compliance with quality and regulatory requirements, you help to ensure ongoing success by designing an effective plan with the OEM. If you choose a do-it-yourself (DIY) route or use a general service provider, you accept greater risk and typically absorb higher short and long-term costs. These costs include, but are not limited to, production lost through downtime and early equipment replacement.
To download this whitepaper, click here.
If you are interested in learning more about calibration services and are in the Upstate New York area, don’t hesitate to get in touch with us at sales@bradysystems.com or through our contact us form. If you are located outside of New York, you can contact METTLER TOLEDO at 1-800-METTLER, and they can put you in touch with your local representative.
